Privacy Policy 4jb1 – How We Securely Protect the Personal Data of Malaysian Users

Welcome to the 4jb1 Privacy Policy. This document is published by the operators of the 4jb1 platform, which provides online entertainment and gambling services to users in Malaysia. We take the privacy and security of every user's personal data seriously, and we are committed to protecting the information you entrust to us.

This Privacy Policy has been drafted to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best-practice standards. It sets out clearly and honestly what types of data we collect when you use the 4jb1 platform, why we need it, how we process it, and the rights you have over it.

We believe transparency is the foundation of trust. That is why we have written this Privacy Policy in plain language that all Malaysian users can easily understand – not in complex legal jargon. Our goal is to ensure you know exactly what happens to your information when you interact with the 4jb1 platform.

4jb1 collects various types of personal data depending on how you interact with our platform. The following outlines the categories of data we collect and the purposes for which they are collected:

We also collect data that you voluntarily provide through interactions with the 4jb1 customer support team, feedback you submit, participation in surveys, or suggestions you share through any 4jb1 communication channel.

The personal data we collect is used by 4jb1 solely for legitimate and reasonable purposes directly related to delivering our platform services to you. These purposes are as follows:

• Account Management: Creating, managing and maintaining your 4jb1 account, including the registration process, login, identity verification and password management.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as handling your winnings withdrawals securely and accurately.
• Provision of Gaming Services: Allowing you to access and play all games on the 4jb1 platform, including slots, live casino, baccarat, poker, Malaysia Super League betting, EPL, badminton and e-sports.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, account misuse, money laundering, or violations of 4jb1's terms of service.
• Customer Support: Provide relevant and effective assistance whenever you reach out to the 4jb1 support team via live chat or email.
• Responsible Gaming: Monitors gameplay activity patterns to identify users who may need assistance and provides appropriate gaming management tools.
• Service Communications: Sending important notices relating to your account, policy updates, promotions you have consented to receive, and essential security information.
• Platform Enhancement: Analyses aggregate usage patterns to better understand 4jb1 users' needs and continually improve the platform experience.
• Legal Compliance: Fulfilling legal obligations and the licensing regulations applicable to 4jb1's platform operations in Malaysia.

4jb1 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). These legal bases are as follows:

• Consent: When you register a 4jb1 account, you give your explicit consent for us to process your data for the purposes set out in this Privacy Policy. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide you with the full range of services.
• Contractual Performance: Data processing is necessary to fulfil the service agreement between you and 4jb1 — including processing deposits and withdrawals and granting access to games.
• Legitimate Interest: 4jb1 has a legitimate interest in processing certain data for security, fraud prevention and platform improvement purposes, subject to your rights and interests that cannot be overridden.
• Legal Obligation: Some data processing is mandatory to meet applicable Malaysian legal requirements, including licensing obligations, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.

4jb1 does not sell, rent or disclose your personal data to third parties for marketing or commercial purposes. However, there are certain circumstances in which we need to share some of your data with the following parties:

• Payment Service Providers: Required transaction information is shared with payment service providers such as Touch 'n Go, GrabPay, banks via FPX, and other digital payment providers that process your deposits and withdrawals.
• Game Providers: Limited game data is shared with game providers such as Evolution Gaming, Pragmatic Play, and others to enable you to access their games through the 4jb1 platform.
• Technology Service Providers: IT infrastructure providers, cloud services and security system vendors that we use to operate the 4jb1 platform may have limited access to user data solely in the context of delivering their technical services.
• Regulatory Bodies and Authorities: 4jb1 will disclose user data to the relevant Malaysian authorities when required by law, court order, or in the context of a legitimate official investigation.
• Fraud Prevention Services: Data required for identity verification and suspicious activity monitoring may be shared with the risk assessment and fraud prevention service providers we engage.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific purposes agreed upon with 4jb1.

4jb1 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines for our data retention periods:

• Active Account Data: User data for active 4jb1 accounts will be retained for the duration the account remains active, plus the minimum period required under Malaysian licensing and legal obligations.
• Financial Transaction Data: Deposit and withdrawal transaction records are retained for a minimum of 7 years from the date of transaction, as required by Malaysian accounting and anti-money laundering laws.
• Identity Verification (KYC) Data: Identity verification documents and records are retained for a minimum of 5 years following account closure or the end of the business relationship, in accordance with licensing requirements.
• Security Logs: Security logs and system activity logs are retained for 2 years for investigation purposes in the event of a security incident.
• Marketing Data: Data used for marketing communications (where you have given consent) is retained until you withdraw your consent or close your 4jb1 account.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

The security of your personal data is the highest priority in 4jb1's operations. We have implemented a comprehensive range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL Encryption: All communications between your web browser or mobile app and 4jb1's servers are encrypted using TLS/SSL protocols with 256-bit keys — the highest standard available today.
• Multi-Factor Access Control: Staff access to systems containing 4jb1 user data requires multi-factor authentication and is restricted under a strict "need-to-know" principle.
• 24/7 Security Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular Security Audits: We conduct regular internal and independent security audits to identify and address any vulnerabilities in our systems before they can be exploited.
• Secure Data Backup: 4jb1 user data is backed up regularly to a separate, secure location to ensure service continuity in the event of a technical emergency.
• Data Segregation: User data is segregated from 4jb1's internal operating systems using a separate network architecture to minimise the risk of unintended exposure.

While we take all reasonable precautions, no security system is entirely infallible. In the event of a data security incident involving your personal data, 4jb1 will notify you and the relevant authorities within the timeframe prescribed by Malaysian law.

The 4jb1 platform uses cookies and similar tracking technologies to enhance the user experience, ensure proper platform functionality, and analyse usage patterns on an aggregated basis. The types of cookies we use are as follows:

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect your ability to use certain features of the 4jb1 platform correctly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 4jb1's Privacy Policy, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the 4jb1 data protection team by emailing [email protected], stating the type of request and providing the required proof of identity. We will respond to your request within 30 business days of receiving a complete submission.

The 4jb1 platform may contain links to or integrations with third-party services such as payment providers and game providers. When you click a link that takes you away from the 4jb1 platform or interact with an integrated third-party service, 4jb1's Privacy Policy no longer applies to the data processing carried out by that third party.

We encourage you to read and understand the privacy policy of each third-party platform or service you access through 4jb1. 4jb1 is not responsible for the privacy practices or content of any third-party websites or services that you may access through our platform.

All payment service providers integrated with 4jb1 – including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and banks supporting FPX – have their own privacy policies governing how they handle your data in the context of processing financial transactions.

4jb1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or improvements to our services. Whenever we make significant changes to this Privacy Policy, we will:

• Updating the "Effective Date" displayed at the top of this page.
• Sending an email notice to all registered 4jb1 users outlining the key changes made.
• Displaying a notice within the 4jb1 platform for at least 14 days prior to the effective date of the change.
• In cases of particularly significant changes, we may seek fresh consent from users before continuing to process their data.

We encourage you to review this Privacy Policy page periodically to stay informed of 4jb1's latest data practices. Continued use of the 4jb1 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.

If you do not agree with the changes made to this Privacy Policy, please contact us to discuss your options, including the possibility of closing your 4jb1 account. In such cases, all eligible funds will be returned to you in accordance with 4jb1's standard withdrawal procedures.

If you have any questions, concerns, or complaints regarding how 4jb1 handles your personal data, we welcome your feedback and are committed to addressing it with care and transparency. Contact us at any time at [email protected] and our team will respond within 3 business days.